Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide when you contact us, place an order, submit a large or special-order inquiry, or otherwise interact with Above Good Bakes.

Depending on how you use the website, this information may include:

• Your name
• Email address
• Phone number when provided for an order, delivery, or large or special-order inquiry
• Delivery address and ZIP code
• Order, product and quantity information
• Selected delivery or pickup information
• Optional delivery instructions or order notes
• Requested date, quantity, budget, organization information or other details submitted with a large or special-order inquiry
• Messages or questions you send to us
• Payment and transaction information processed through our payment providers

Our general Contact form does not require a phone number. Our checkout and Large & Special Orders inquiry form may request a phone number when it is useful for fulfilling an order, delivery or inquiry. Providing a phone number does not by itself enroll you in marketing text messages.

We may also automatically receive technical and usage information associated with your use of the website, such as browser and device information, pages viewed, referring source, campaign information, general geographic information and other website activity.

2. How We Use Your Information

We use the information we collect to operate Above Good Bakes and provide the products and services you request. This may include using your information to:

• Process and manage orders and reservations
• Arrange and manage local delivery or farmers market pickup
• Respond to contact, product and ingredient questions
• Respond to and manage large or special-order inquiries
• Communicate with you about an existing order, delivery, pickup or inquiry when necessary
• Send confirmations, receipts and other transactional communications
• Maintain business and transaction records
• Understand website traffic, engagement and marketing sources
• Operate, maintain and improve our website and customer experience
• Help prevent fraudulent or unauthorized activity
• Comply with applicable legal, tax, accounting or regulatory requirements

3. Payment Information

Online payments may be processed through payment infrastructure provided by Square and services integrated with our HighLevel website and checkout system.

Payment card information is transmitted to and processed by the applicable payment provider in connection with your transaction. Above Good Bakes does not directly use or store full payment card numbers for unrelated purposes.

We may receive transaction information such as payment status, order amount, purchased products and other information needed to complete, document and support your order.

4. Service Providers

We use third-party service providers to help operate our website and business. These providers may perform functions such as website hosting, customer relationship management, form processing, ecommerce, payment processing, communications, analytics and other technical or business services.

Our current service infrastructure includes HighLevel for website, form, customer relationship management and ecommerce functionality, Square for payment processing, and Google Analytics for website measurement and analytics.

These providers may process information as reasonably necessary to provide their services to us, subject to their own terms, privacy practices and applicable law.

5. Cookies, Analytics and Similar Technologies

Our website and the services used to operate it may use cookies, local storage or similar technologies. These technologies can help the website function properly, maintain checkout or session information, remember preferences and understand how visitors use the website.

We use Google Analytics 4 to help us understand website traffic and engagement. Analytics information may include pages viewed, device and browser information, referring sources, general geographic information and interactions with the website.

Links to our website from sources such as Facebook or Instagram may contain campaign or referral information that helps us understand how visitors found Above Good Bakes.

You can control or limit cookies and similar technologies through your browser settings. Disabling some technologies may affect certain website, cart or checkout features.

6. How Information May Be Shared

We may share information with service providers that help us operate the website, process transactions, fulfill orders, communicate with customers, analyze website activity or otherwise support our business.

We do not sell personal information as part of our ordinary business operations.

We may also disclose information when reasonably necessary to comply with applicable law, respond to a lawful request, protect our rights or property, investigate fraud or security concerns, or protect the safety of our customers or others.

7. Data Retention

We may retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide customer service, maintain appropriate business and transaction records, resolve disputes, prevent fraud and satisfy applicable legal, tax or accounting obligations.

Information maintained by third-party service providers may also be retained according to their own retention practices and legal obligations.

8. Information Security

We use reasonable administrative and technical measures intended to help protect personal information. We also rely on established service providers for payment processing, website infrastructure and other systems that handle customer information.

However, no website, electronic transmission or information storage system can be guaranteed to be completely secure.

9. Children's Privacy

Our website and products are intended for a general audience and are not directed specifically to children under 13. We do not knowingly seek to collect personal information from children under 13 through this website.

10. Your Choices

You may contact us if you would like to ask what personal information we maintain about you, request that inaccurate information be corrected, or ask us to delete information when appropriate and permitted by law.

Certain information may need to be retained for legitimate business, transaction, tax, accounting, fraud-prevention or legal purposes.

11. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties. Above Good Bakes is not responsible for the privacy practices or content of those third-party websites or services. Their own privacy policies and terms apply when you use them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, ordering process, business practices, service providers or applicable requirements. When we update it, we will revise the “Last updated” date shown at the top of this page.